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Frequently Asked Question!

A: Yes, if it is within the same day of order or before the order window has closed, please contact our customer support

A: Since personalized items are specifically made for you needs, this may generally only be returned due to manufacturer’s defect or upon further review by SportyBay.

A: If you receive a damaged or defective item, please send us a message and we will help you exchange or return the item.

A: Process time usually takes 2-3 weeks.

A: You will be notified via email with the tracking information.

A: SportyBay will return the money the same way you paid.

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