BSB Customer Satisfaction Survey

The British School of Beijing and SportyBay now have the first successful event of the newly established merchandising program behind us. You should have received and used the products by now. So we think this is a good time for a review.
We need your help now and a few minutes of your time so that we know how satisfied you are with our program and services. Your answer will help us to best meet your expectations in the future.
Please note that this survey is anonymous and results are analysed as composite data and no individual responses are reported.

Thank you very much for your participation!

1. Overall, how satisfied or dissatisfied were you with this latest Order Event?
1. Overall, how satisfied or dissatisfied were you with this latest Order Event?
2. Which of the following words would you use to describe the products? Select all that apply.
2. Which of the following words would you use to describe the products? Select all that apply.
3. How visually appealing are the products?
3. How visually appealing are the products?
4. How well does our services meet your needs?
4. How well does our services meet your needs?
5. How responsive have we been to your questions or concerns about our products and services?
5. How responsive have we been to your questions or concerns about our products and services?
6. Do you have any other comments, questions, or concerns about our products and / or services?
6. Do you have any other comments, questions, or concerns about our products and / or services?
7. How easy was it to find what you were looking for on our website?
7. How easy was it to find what you were looking for on our website?
8. Did it take you more or less time than you expected to find what you were looking for on our website?
8. Did it take you more or less time than you expected to find what you were looking for on our website?
9. How visually appealing is our website?
9. How visually appealing is our website?
10. How easy is it to understand the information on our website?
10. How easy is it to understand the information on our website?
11. How much do you trust the information on our website?
11. How much do you trust the information on our website?
12. Do you have any other comments about how we can improve our website?
12. Do you have any other comments about how we can improve our website?
滚动到顶部